Shipping & Returns
htown ships internationally with fully tracked services from fedex and dhl. shipping rates are calculated at checkout.
standard uk delivery to most postcodes usually takes 2 working days, express eu delivery usually within 3 working days and express International delivery usually within 5 working days
customs charges are not included in shipping rates, upon purchase the customer agrees to be responsible for these
if you have any questions about shipping don't hesitate to contact us at email@example.com
refunds or exchanges are accepted if the item is returned to us in an unused, saleable condition within 14 days of the item being delivered to your address.
please return items unused, in original packaging, with all returns security tags and garment tags still attached. If we feel that for any reason the garment has been worn, the security tags have been removed, or the packaging is damaged in any way, then we reserve the right to refuse the return and the items will be returned to the sender and no refund or exchange will be given.
if you'd like to make a return please email us at firstname.lastname@example.org quoting your order number, the item(s) you'd like to return, and whether you'd like an exchange or refund. we will help to organise this for you.
returns from uk addresses are free. customers returning items from outside of the uk will be responsible for the return shipping costs